1) an email message that begins, "Dear Cooperative Customer"? Oh, was I being nice to somebody and not know it? I was being nice and cooperative and I guess my cooperation will be taken into account when they finish the investigation (whatever the investigation is... I watch too much Castle...)
2) and on the heels of that, an email purpoting to come from the Better Busniess Bureau on the matter of (an unidentified) someone being dissatisfied with the services provided by "my business"... with the subject line ""Compliant # 330587".