anghara (anghara) wrote,
anghara
anghara

HIRE MORE PEOPLE!

May I just say that trying to get in touch with companies these days is HAIR-PULLING FRUSTRATING!

Company robot: "would you like to [Option A], [Option B], [Option C], or say 'More Options'?"

Me (gritting teeth): "More options."

Company Robot: "Lovely! Now, would you like to [Option D], [Option E], [Option F], or say 'More Options'?"

Me (gritting teeth some more): "More options!"

Company robot: "Lovely! Now, would you like to [Option G], [Option H], [Option I], or just say 'Representative'!"

Me: "Representative!!!"

Company Robot: "lovely! Now, before I connect you to a representative do you wish to do [Option X], [Option Y] or [Option z], or just say 'None of these'?"

Me (snarling) "I JUST WANT TO TALK TO A HUMAN BEING!"

Company robot: "Lovely! Wait just a moment until I connect you. This call may be monitored for quality control and training purposes." [Insert muzak and taped excited-voice utterances about services I have no current interest in whatsoever] [two minutes later Company Robot returns] "We thank you for your patience. We will be with you momentarily."

That word. You keep using that word. I do not think it means what you think it means.

(Yes, for those of you playing at home. I got my Representative. But next time, could they pretty please just assume that I want to speak to one of those, like, right away - and stop wasting EVERYONE's time...?)
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